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這是一本管理學的書籍，談論的是許多的管理學書籍都會談論的議題：「解決問題」、「創新」、「系統設計」。

「解決問題」在本書採用狹隘的定義：「如果某個系統之內發生了錯誤而導致系統的產出變差了，而我們把這個錯誤移除了而讓系統的產出恢復正常。」這種方法論，在醫學的領域，叫做診斷；在應用軟體開發的領域，叫做除錯；在水電工的領域，叫做抓漏。

而「創新」在本書的定義則是指：「對系統做出干預，以提高某個系統產出的天花板」。所有的組織都需要創新，不創新的組織註定要死氣沉沉。但是，要怎樣才能創新呢？創新有什麼方法論可以參考嗎？

最徹底的解決問題，就是從源頭去根治，所以「系統設計」也在本書的討論範圍之內。

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