[{"_1":2,"_58":-5,"_59":-5},"loaderData",{"_3":4,"_14":15,"_56":-5,"_57":-5},"root",{"_5":-5,"_6":-5,"_7":-5,"_8":9,"_10":11},"user","shoppingCartId","toast","locale","en","constants",{"_12":13},"paypalClientId","AenrHU49peF-ZUH-Yq7AXLLNZYGUGlml474U16NCjB4ZznmQCEjiliN3whyuVZmkb7VxEzmTALgtKEKE","routes/_store+/_readers+/email_author.$slug/route",{"_16":17,"_55":-5},"book",{"_18":19,"_20":21,"_22":23,"_24":25,"_26":27,"_28":29},"id","Z2lkOi8vbGVhbnB1Yi9TdG9yZTo6Qm9va1Byb2R1Y3QvMjUwNw","title","Simply Manage","state","published","contactAuthorMethod","email","aboutText","

Facing management challenges?

A multitude of topics that demand your attention?

This book brings together a complex field into a joined-up whole.

Manage simply. Cut out all the politics, ego trips, empire building, gaming, greed and waste. Just get out and do it!

It also means laser-like focussing on the customers you serve now. They are the foundation for success. What are their needs? Only they can define quality.

To simply manage is to focus your team on your customers. Support your team with the necessary leadership as they deliver the maximum total customer experience.

Simply Manage presents a joined-up way forward clearly and effectively.

The six basic principles to simply manage are:

Your business aim is for your people to take responsibility for the total customer experience as a linked system through which value flows.

If you measure what is happening, you can do it ever-better, so your business will succeed and sustain.

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