Ability, Capability, Capacity and Competence

Acknowledgements

Preface

1. ‘Why’ and ‘What if’: powerful and valuable questions.

Introduction

Setting the Scene

1. Vision Statements
2. Mission Statement
3. Goals and Objectives
4. Aligning Strategy to Vision
5. Baselining the business

Ability

1. Skills, Knowledge and Experience.
2. ‘Precrastinators’, ‘Cowboys’, Procrastinators and business outcomes
3. Recruiting for better business outcomes.

Capability

1. Business Capability – a key to success
2. Building Capability
3. Assessing Capability
4. Capability Maturity Cycle
5. Managing the Maturity of the Enterprise.

Capacity

1. The Enterprising Business: Its all about the people
2. The Knowledge Repository
3. Realising the Idea
4. Developing Enterprise Strategies

Competence

1. Wishful thinking – the antithesis of good management.
2. Models, assumptions, risks and consequences.
3. Trying’ may be ‘Doing’: so take care.
4. Governance and Self Interest

Reality

1. Where is the vision and the good decisions supporting it?
2. You can’t have it all!
3. Business Restructuring: Constructive or Destructive?
4. Models, assumptions and making decisions
5. Frameworks: Why have them?
6. Architecture of the Enterprise
7. Steering towards success
8. Benefits Realisation
9. Abandoning Change for Change’s Sake
10. Framing Decisions in Business
11. Understanding Business Drivers
12. Planning the Enterprise: Understanding time horizons.
13. Governing the Enterprise
14. Enterprise Architecture – Untangling the Business.
15. Business Restructuring: Constructive or Destructive?
16. Banking on pain, minus the gain
17. Navigating to achieve business goals
18. Business Change – A fact of life
19. Picking low hanging fruit: not the windfall it seems.
20. Baselining and Agile Principles
21. Business Values
22. Core Values – examples
23. Business Measures
24. Building a business – moving towards success.