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Deliver Excellent Customer Service With A SNAP

A No Cost Way To Restore Full Service

Philip Espinosa

Customers are key to your business. This simple, yet powerful, technique will improve customer satisfaction, loyalty, employee engagement and bottom line profits. Best of all, it can be implemented and used right now.

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About

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About the Book

Customers are key to your business. This simple, yet powerful, technique will improve customer satisfaction, loyalty, employee engagement and bottom line profits. Best of all, it can be implemented and used right now. Plug and play. No cost. Yes, really, you can deliver excellent customer service with a snap.Grab this LeanPub version with bonus content.

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About the Author

Philip Espinosa

Philip Espinosa lives in Sault Sainte Marie, Michigan, with his wife. He writes both fiction and non-fiction, and uses Scrivener, an awesome writing app.

Contents

Table of Contents

  •  
    • Coffee Cup Chat
  • Part One
    • Four Parts of SNAP
    • What Is SNAP?
    • Why SNAP?
    • Two Analogies
    • Have You Ever Wondered?
    • The Four Parts of SNAP
    • The Gap
    • Really, Is That All?
    • How SNAP Works
    • No Cost, Really?
  • Part Two
    • Putting It All Together
    • The Parts of SNAP
    • Status
    • Next Steps
    • Approximate Timeline
    • Planned Outcome
    • Complete SNAPs
  • Part Three
    • Beyond the Basics
    • Restoring Full Service
    • Assume Less & Real Time
    • Objections
    • Why I Love McDonalds
    • SNAP’ED
    • Reverse SNAP
    • Cautions
    • Mastery
    • SNAP Out of It
  • Part Four
    • Learning
    • Why Workshop?
    • Workshop Options
    • Workshop Rhythm
    • Quick Start
    • Measure Your Progress
    • 50 SNAPs
    • Key Concepts
  • Part Five
    • Closing
    • Stuck?
    • Summary
    • Books Referenced
  • Part Six
    • Bonus Content
    • 6 Steps to High Powered Customer Messages
    • Customers Want To Know What Is Going On
    • Excellent Customer Communication
    • Clarity: Thank You For Flying With Us
    • Your Success Is Your Customer’s Success
    • 5 Critical Ingredients for an Effective Customer Service Strategy
    • 4 Reasons To Deliver Excellent Customer Service
    • Avoid The Customer Service Black Hole of Death
  • Books by Philip Espinosa
    • Deliver Excellent Customer Service With A SNAP
    • Focus On Your Success
    • Writing On The Go With Scrivener
    • Writing With Scrivener and Leanpub
  • In Closing
    • Thank You
    • About the Author
    • Disclaimer

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