A book for Tech Leads, from Tech Leads. Discover how more than 35 Tech Leads find the delicate balance between the technical and non-technical worlds. Discover the challenges a Tech Lead faces and how to overcome them. You may be surprised by the lessons they have to share.
"A practical guide to service excellence with lessons from nature’s most powerful business organisation – The Beehive" In this book, the Busy Queen Bee describes her very own view of the delivery of Customer Service Excellence. She has created 10 simple steps to follow to deliver exceptional customer service consistently, putting the customer at the heart of everything we do and creating a service culture. Business tips for success, helping you increase sales by creating customer loyalty and improving employee engagement, “BEE”ing totally Customer Centric.
STOP REACTING TO NOISE. START RESPONDING TO SIGNALS. Measures of Success shows business leaders how. Buy the eBook here and receive exclusive digital extras
Praktyczny i kompleksowy podręcznik metod Agile po polsku. Omówienie podstaw teoretycznych Agile, Scrum, Kanban, pracy z backlogiem, planowania długofalowego i zagadnień skalowania. Obszerne rozdziały poświęcone pracy Scrum Mastera i retrospekcjom.
With plenty of ideas, suggestions, and practical cases on software quality, this book will help you to improve the quality of your software and to deliver high-quality products to your users and satisfy the needs of your customers and stakeholders.
Every nonprofit's CEO & board chair should build a transformational partnership. Tragically, dysfunction locks too many nonprofit leaders in cycles of mutual agony. This book provides the blueprint CEOs and board chairs need to stop counting down the days left and start counting up accomplishments.
How to apply Zen to your daily work.