Books

You can either tell people what to do or help them generate their own solutions. There's a place for both. This book digs into this arena as it pertains to individuals and teams.

The key of success is not working too much, but working too 'Smart'. This booklet guides you how to be successfull in business life with less effort and keep more time for your private life.

Do you want be a twitter phenomenon? Do you want to be followed by millions? Do you want to earn a considerable rate of money through your twitter account Then welcome to Game Of Twitters ! Because you are not the only one who has this dream. But you will be one step further after reading this short book. The rules and tricks that explained were experienced by famous twitter phenomenon for years. And now, it's your turn! 

"Digital is the digitalisation process of behaviours and interactions, resulting in an continuously adaptive innovative business model.“

This book is an introductory level text into the emergence of a new paradigm devoted to understanding, predicting and influencing the behavior of the firm based upon on our increased capacity to tackle complexity.

We know that the FMEA must follow the steps of the Process Map, and the Control Plan must match the FMEA, line-by-line, otherwise we have not created a seamless plan for ensuring that the requirements of the customer are met.  Knowing all of this, why are these three documents, separate documents?  By separating them, but requiring 100% agreement, we are knowingly accepting the risk that we are sowing the seeds of trouble. 

For decades, Lean and Six Sigma have helped businesses improve quality, reduce costs, increase profits and improve customer satisfaction. These skills can help reduce pollution, poverty, homelessness, domestic violence, or almost any problem you can imagine. This is a short but powerful book, intended to motivate you to apply your skills for good!

Inside are over 130 pages of blogging advice covering everything from choosing the right blog platform to converting blog traffic. Written by the blog professionals at BlogHands.com.

Um Posicionamento Magnético pode lhe garantir mais clientes satisfeitos que além disso paguem mais por seus Produtos e Serviços, e lhe posicionem como uma autoridade de seu mercado.  Acesse sua  versão GRÁTIS  com 5 capítulos do livro.

"Run circles around the pack with CHITA!" CHITA is the most powerful lean transformation program ever.  Nothing else even comes close. CHITA is Fast! Get trained right now and start improving your operations tomorrow.  Transform your operation into a high-performance, continuous improvement culture in 28 weeks. Simple!  Only 2 hours of training is needed to confidently lead the CHITA Transformation. Inexpensive!  Costs just a few pizzas to execute.  A 10,000% ROI is viable. Get started right now with this CHITA Leader Training text.

Um Posicionamento Magnético pode lhe garantir mais clientes satisfeitos que além disso paguem mais por seus Produtos e Serviços, e lhe posicionem como uma autoridade de seu mercado.  Acesse sua versão GRÁTIS com 5 capítulos do livro.

BUZZ 7 Consistency: the trick to delivering buzzworthy customer service is to do it, not once, not twice but EVERY time your customers walk through your doors… EXTRACT FROM Thrive with the Hive: 10 simple steps to follow to consistently deliver exceptional customer service, putting the internal and external customers at the heart of everything we do. Get buzzing with me even more www.thebusyqueenbee.com and subscribe to my E-Buzz newsletter... 

BUZZ 10 Service Culture: put your internal & external customers at the center of everything your business does. That is when you will create a real service culture. Remember your customers are the bloodstream of your business.

BUZZ 9 Loyalty: give your customers consistently exceptional customer service; they will buy from you, return to you, recommend you, #freeavertising…

BUZZ 8 Value:  give your internal and external customers VALUE, they will give you loyalty. EXTRACT FROMThrive with the Hive: 10 simple steps to follow to consistently deliver exceptional customer service, putting the internal and external customers at the heart of everything we do.