CONTENTS
LIST OF TABLES...................................................................................................................... ix
LIST OF FIGURES.................................................................................................................... xi
ACKNOWLEDGEMENTS......................................................................................................... xiii
INTRODUCTION.................................................................................................................... xv
PART I. TOWARDS A NEW PARADIGM..... 1
CHAPTER 1. COMPLEXITY AND THE FIRM..... 3
CHAPTER 2. BASIS FOR A NEW APPROACH..... 15
CHAPTER 3. CONCEPTUALIZATION OF THE FIRM..... 21
CHAPTER 4. REFOCUS OF THE THEORIZING PROCESS..... 29
PART II. THEORY AND METHOD..... 37
CHAPTER 5. THEORETICAL FOUNDATIONS..... 39
CHAPTER 6. METHODOLOGICAL APPROACH..... 57
CHAPTER 7. MAPPING THE FIRM-SYSTEM..... 67
CHAPTER 8. VISUALIZING COMPLEXITY..... 89
CHAPTER 9. MODELING AND SIMULATION..... 99
CHAPTER 10. OPTIMIZATION..... 123
PART III. CASE STUDY: AIRLINE INDUSTRY..... 133
CHAPTER 11. FIELD RESEARCH DESIGN..... 135
CHAPTER 12. DELPHI PROCESS..... 141
CHAPTER 13. MAPPING AND VISUALIZING AIRLINES’ COMPLEXITY..... 149
CHAPTER 14. AIRLINE MODELING AND SIMULATION..... 161
CHAPTER 15. DISCUSSION AND IMPLICATIONS..... 179
CONCLUSIONS..... 185
FURTHER RESEARCH..... 191
APPENDICES..... 195
APPENDIX A. REVIEW OF THEORIES OF THE FIRM..... 197
APPENDIX B. THE DELPHI METHOD..... 217
APPENDIX C. METHODOLOGY SUMMARY..... 219
APPENDIX D. FIELD RESEARCH DATA..... 221
APPENDIX E. TOPOLOGICAL NETWORK COMPLEXITY..... 239
BIBLIOGRAPHY..... 243
ABOUT THE AUTHOR..... 259