Preface
- What is Kanban?
- Why Does The World Need Another Kanban Book?
- Who This Book Is For
- How To Read This Book
- Final Thought
- Endnotes
Prologue - The Secret History of Kanban and Why It Matters
- In the Beginning
- Kanban Launches, and Flops
- Micro Improvements and Happy Accidents
- Welcome to Thunderdome, the Process of Prioritization
- So What’s Your Point?
- Endnotes
Chapter 1 - The Single Most Important Part of Kanban
- The Most Important Part of Kanban: Work Item Age
- Why You Should Care About Aging
- How To Prevent Work Items From Aging
- Conclusion
- Endnotes
Chapter 2 - The Service Level Expectation
- Percentiles as Intervention Triggers
- Right Sizing
- Conclusion
Chapter 3 - Actively Managing Items in a Workflow
- Pairing, Swarming and Mobbing
- Unblocking Blocked Work
- Right Sizing Redux
- Breaking Down Work Items
- Conclusion
- Endnotes
Chapter 4 - Defining and Visualizing a Workflow
- Work Items
- Workflow
- The Kanban Board
- Conclusion
Chapter 5 - Improving a Workflow to Optimize for Flow
- Options for Improvement
- Conclusion
- Endnotes
Chapter 6 - The Basic Metrics of Flow
- Work In Progress
- Cycle Time
- Work Item Age
- Throughput
- Conclusion
- Endnotes
Chapter 7 - Unleashing the True Power of Kanban
- Dimensions of Scaling
- Conclusion
Chapter 8 - Thoughts On How To Get Started
- Starting Steps
- Conclusion
Epilogue - Professionalism and ProKanban.org
Appendix A - An Introduction to Little’s Law
- We Need a Little Help
- Little’s Law from a Different Perspective
- It is all about the Assumptions
- Assumptions as Process Policies
- Kanban Systems
- Size Does Not Matter
- Forecasting
- Conclusion
